Vacancies

Service Administrator - Full Time
Job Vacancy:
Plumbing and Heating Service Administrator
Location: Hammond Lodge, Hammondstreet Road, Cheshunt, Herts, EN7 6PS.
Salary: Starting Salary £26,000 - negotiable depending on previous experience.
Job Type: Full-Time 9am - 5pm.
About Us:
We are a reputable plumbing and heating service provider committed to delivering exceptional customer service and high-quality workmanship. We are currently seeking a well organised, self-motivated and customer service focused individual to join our dynamic team.
Role Overview:
As the Service Administrator, you will be the backbone of our operations, ensuring the smooth running of our plumbing and heating services. This role involves coordinating job bookings, managing engineers' schedules, handling customer enquiries, ordering parts, and managing invoices.
Key Responsibilities:
• Customer Service: Answer customer calls and emails, log service requests, and provide updates.
• Job Scheduling: Organise and book jobs into the engineers' diaries onto CRM system, ensuring efficient allocation of resources.
• Parts Management: Order and track necessary parts for jobs, liaising with suppliers as required.
• Invoicing: Raise, send, and follow up on invoices to ensure timely payments.
• Record Keeping: Maintain accurate records of jobs, parts orders, and customer communications.
• Team Coordination: Work closely with engineers to ensure they have all necessary information and resources.
• Problem Solving: Address and resolve customer queries and issues efficiently.
• Other Duties: Other duties commensurate with the position may be assigned from time to time.
Skills and Experience Required:
• Previous experience in a similar administrative role.
• Previous experience with general accounts and sage 50 preferable.
• Strong organisational and time-management skills.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Ability to multitask and work under pressure in a fast-paced environment.
• Customer-focused with a professional and friendly approach.
What We Offer:
• Competitive salary.
• Supportive team environment.
• Opportunities for professional growth and development.
• 28 days annual leave.
• Enrolment onto AOS Pension Scheme.
How to Apply:
Please send your CV and a cover letter outlining your suitability for the role to Charlotte Owen on charlotte.owen@aosheating.co.uk
Improver Engineer - Full Time
We are looking for engineers to join our growing teams specialising in retro fit installations in domestic properties.
Full Job Description:
As an Improver Engineer your most important role will be to support and assist a lead engineer on
a range of installs including renewable air source heat pump installations.
Applicants for this role must have level 2 NVQ plumbing diploma or 6 months plumbing experience.
A full driving licence is referred or application must live in Cheshunt, Hertford or Ware.
Equipment & Training:
You will have required to have your own hand tools.
Training for air source heat pump installations will be provided as necessary.
Benefits include:
Provided with all work wear and PPE
28 days' Annual Holiday
Please send C.V to Charlotte.owen@aosheating.co.uk