About Us

AOS Energy Efficient Heating Systems Limited has been one of the industry's leading experts in the Heating & Boiler industry for over 38 years.

Established in 1984, AOS are family run business who is proud of the reputation we have accomplished over the years. AOS are a trusted company due to our outstanding customer service record, not only do we provide an honest, reliable service we also offer first class central heating, electrical & plumbing services for all.

Whether you need repairs or servicing to an existing heating system or you are interested in a complete new central heating installation we'll make sure you get the best results. Our fully qualified engineers will survey your property, determine what you want from your new equipment and recommend a heating system that's perfect for your needs. What's more AOS are also specialists in the most up-to-date heating advancements, including renewable & green technologies such as the latest energy efficient boilers and air source heat pumps. Whatever the job, you can rest assured that you are in expert hands.

Since a large proportion of our new business comes through recommendations from happy customers we are committed to deliver the best possible service at every opportunity and ensure that our customers stay happy and warm.

The AOS Heating Team

As a family run business you can trust AOS Heating to provide you with the best advice, a highly competitive quote and top quality customer service.
AOS Heating are made up of a team of dedicated and talented individuals; from our helpful and experienced office staff to our expert technical surveyors and fully qualified engineers, many of which are are multi-skilled and trained in Gas, Heat Pumps, Biomass, Plumbing and unvented hot water and of course all engineers hold the Gas Safe accreditation.
if ever in doubt please do not hesitate to search this on the safe Gas website [[here= https://www.gassaferegister.co.uk]]

AOS Environmental Policy

As a leading Renewable Technology Installer AOS are passionate about following sustainable working practices within our own business.
These procedures are essential to help reduce the effects of climate change and we are constantly working on ways to cut our greenhouse gas emissions and therefore reduce our companies Carbon Footprint.
Listed below are some key environmental focuses that AOS have identified as a company along with the ways in which we are striving to achieve continual improvement in these areas.

We provide digital quotes, certificates, servicing checklist, invoices, and work reports all digitally, only printing where absolutely necessary.

AOS are fully committed to recycle, re-purpose, re-work and re-use any waste or materials wherever possible and subject to these materials meeting AOS's stringent safety criteria.
We offer customers the option, where appropriate, the use of re- conditioned, re- used and re-tested parts and materials.
We only use recycled or recyclable materials such as paper and only as a last resort.
We also have implemented an office recycling scheme for paper, plastics, glass, and food waste, we also use local recycling centres for other materials such as clothes and carrier bags.
We recycle all our paper and cardboard packaging, ferrous and non-ferrous metals, plastics, rubble, bricks, hard-core, we also recover refrigerant and compressor oil.
We demonstrate safe and environmentally efficient disposal of waste, using government approved recovery and recycling treatment centres for decommission of hazardous materials such as old boilers, air source heat pumps and parts.

Operational impact
We reduce the day-to-day impact of our business operations by taking measures such as setting indoor office temperatures to a maximum of 19°c for heating and 22°c for cooling.
We encourage staff to be aware of the energy they use and to turn off electrical components and appliances at the end of a working day, other than those needed for safety and security such as fire alarms or CCTV.
We only use energy efficient light bulbs and appliances.


As part of our vehicle policy, our vehicles are never to be left idle, we also undertake efficient planning of engineer's diaries to reduce road miles.
We carry sufficient common stock items on vehicles to maximise chances of a one visit fix and reduce miles of both materials/parts collection and a second visit.
All of our vehicles have stop and start ignition facilities built in.
All of our vehicles are tracked and monitored to maintain emission friendly driving.

Environmental Waste Removal Policy

AOS are fully committed to preventing harm to the environment by reducing risks related to our activities and monitoring environmental performances to achieve continual improvement.

All businesses produce waste therefore each company has a legal responsibility to ensure they store, transport and dispose of all business waste without harming the environment.

This is called Duty of Care (DoC) and makes up part of the Environmental Protection Act 1990 (Section 34) and the Environmental Protection Act (Duty of Care) Regulations 1991.

As part of these regulations AOS must ensure that we store our waste securely so that it does not escape (tie up bags, flatten boxes, close bin lids).

We also must ensure that waste is transported by an authorised business and a Waste Transfer Note (WTN) is completed for every transfer of waste or for a specified time period.

Anyone who takes waste (regardless of whether they created it) from a customer's site needs to have a waste carrier license from the Environment Agency.

AOS carry this required waste license and therefore must solely be responsible for removing all redundant materials from site.

As a business we are also insured to transport waste in our vehicles. Standard commercial vehicle insurance does not cover waste removal and so again it is important that waste is only transported by AOS.

Privacy statement

Who are we?
This privacy policy statement sets out the data processing practices carried out through your use of this web site by AOS Energy Efficient Heating Systems Ltd.
We are authorised and regulated by the Financial Conduct Authority FRN 769529. We act as a credit broker not a lender and offer finance from one lender. AOS Energy Efficient Heating Systems Ltd is a trading name of AOS Energy Efficient Heating Systems Ltd.
T: 0800 0282823
E :info@aosheating.co.uk
If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

This privacy policy only covers AOS Energy Efficient Heating Systems Ltd web sites at www.aosheating.co.uk & www.aosheatpumps.co.uk.

Information collected
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
• Identifying potential customers.
• Dealing with your requests and enquiries.
• Providing you with information about products and services offered by AOS Energy Efficient Heating Systems Ltd.
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity
We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.

Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.

How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ AOS Energy Efficient Heating Systems Ltd. will inform you of the receipt of this information to discuss the deletion of this data.

AOS Energy Efficient Heating Systems Ltd will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. AOS Energy Efficient Heating Systems Ltd. do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. AOS Energy Efficient Heating Systems Ltd will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the 'Last updated' section below. By using the website after the date we make any changes, you are agreeing to the changes.

Last updated: March 2018